Privacy Policy

Last updated: April 2026

Neewoody Custom Woodwork ("we", "us", or "our") is a custom furniture business based in Accra, Ghana, operating at neewoodygh.com. We are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact details — your name, phone number, WhatsApp number, and email address when you complete our quote form or contact us directly.
  • Project details — information about your furniture project including dimensions, budget range, location, and any photos or descriptions you share.
  • Communications — messages you send us via WhatsApp, our contact form, phone, or social media.

We do not collect payment card details through this website. Any deposits or payments are handled separately and directly.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your quote requests and enquiries.
  • Communicate with you about your project — measurements, design choices, timelines, and delivery.
  • Improve our service based on feedback you share.
  • Comply with any legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. WhatsApp Communications

If you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy in addition to this one. We use WhatsApp solely to communicate about your project and will not add you to group chats or broadcast lists without your permission.

4. Contact Form & Third-Party Services

Our contact form is processed via Formspree (formspree.io), a third-party form handling service. When you submit a quote request, your form data is transmitted through Formspree's servers before being delivered to us by email. Formspree has its own privacy policy which governs how they handle this data in transit.

This website may also use basic analytics tools (such as Google Analytics) to understand how visitors use our site — for example, which pages are most visited. This data is anonymous and aggregated; it does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your contact and project information for as long as necessary to complete your project and for a reasonable period afterwards in case of warranty questions or future enquiries. If you ask us to delete your data, we will do so unless we are legally required to retain it.

6. Security

We take reasonable steps to protect your personal information from unauthorised access or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to any legal obligations to retain it).
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us via WhatsApp on 0244 633 464 or use our contact form.

8. Children's Privacy

Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: